FAQs for Queenstown Airbnb & Holiday Homes
At Lake & Peak Property Management, we believe transparency builds trust — and trust builds great partnerships. Whether you're exploring holiday home or Airbnb management in Queenstown, or ready to hand over the keys, here's everything you might want to know.
Owner Use & Flexibility
Can I still use my Airbnb property for personal stays?
Yes — you’re free to block off dates for personal use at any time. Just let us know in advance so we can update your booking calendar accordingly.
Is there a long-term contract or lock-in period?
No. We don’t believe in locking owners in. While 6–12 months delivers the strongest results, you can pause or exit our service anytime with notice.
I already have a property manager. How do I switch to you?
Start by notifying your current manager. We’ll then coordinate a smooth transition — including setting up your new listing, transferring future bookings, and arranging a fresh photo shoot that meets our standards.
Pricing & Revenue
What is the cost of Airbnb property management in Queenstown?
We charge a flat 17.5% of gross booking revenue.
This includes everything you need for hands-free hosting: listing creation, guest messaging, pricing strategy, calendar optimisation, and 24/7 booking support.
Is there a setup or onboarding fee?
No. We only earn when your property does. No hidden fees, no upfront costs.
How do you determine the nightly rate for my property?
After a consultation, we create a tailored pricing strategy based on your property’s features, guest appeal, and the Queenstown market.
What is dynamic pricing and how does it work?
Dynamic pricing means adjusting nightly rates based on seasonality, demand, booking windows, and events — but how it’s done makes all the difference.
Many providers take a hands-off approach, relying solely on automated tools. At Lake & Peak, we apply real revenue strategy — shaped by experience managing large-scale accommodation portfolios across New Zealand.
We actively monitor trends like pacing, lead time shifts, local market saturation, and guest booking behavior — then adjust your rates to match. It’s not just about staying competitive — it’s about maximising revenue at the right time, not just filling nights
Payments & Reporting
When and how do I get paid?
Payouts are processed monthly and include a detailed report outlining bookings, revenue, management fees, and any additional costs.
What kind of reporting do I receive?
You’ll receive a monthly performance summary that tracks your Airbnb management results in Queenstown, including:
Nights booked
Gross income and deductions
Guest reviews and maintenance notes
Forward bookings and rate changes
Market trends and insights
Cleaning, Linen & Restocking
Who handles the cleaning between guests?
We take care of all professional changeovers — including full cleans, linen replacement, and restocking of essentials to ensure your home is guest-ready.
Property Maintenance & Outdoor Services
What happens if something breaks in the property?
We coordinate trusted local trades to resolve issues quickly. For minor repairs under a pre-approved limit, we act immediately. Larger repairs always require your approval.
Do you conduct regular inspections?
Yes. We conduct routine inspections before and after guest stays.
Can you manage gardening or exterior upkeep?
Absolutely. We can schedule lawn mowing, garden care, and seasonal maintenance with our preferred providers. A small coordination fee may apply.
Guest Experience & Communication
Do you manage all guest communication and support?
Yes — we handle everything from booking inquiries and pre-arrival instructions to check-outs, review responses, and 24/7 guest support. You don’t have to lift a finger.
Queenstown Council Regulations
What are the legal requirements for running an Airbnb in Queenstown?
Yes. Queenstown Lakes District Council (QLDC) allows short-term rentals for up to 90 nights per year with basic registration. More than that requires resource consent. Airbnb legal requirements vary by suburb — Please see more information at QLDC
Getting Started
How do I get started with Lake & Peak?
Contact us for a free Airbnb consultation. We’ll assess your property, walk you through the process, and handle everything — from photography and pricing to guest messaging and listings.
How soon can my property go live?
In most cases, we can launch within 1–2 weeks depending on how quickly we receive property access, photography, and key setup information.
Still have questions?
We’re here to help — no pressure, just honest, local advice from experts in Queenstown Airbnb and short-term rental management.